FAQs

Shipping & Order FAQs

1. How does COVID-19 affect product availability and delivery times?

   Inventory & Shipping Updates

   We are communicating daily with manufacturers and working hard to ship your order as quickly as possible. However, with the unprecedented demand for PPE products, inventory levels are changing rapidly, and shipping delays may occur as logistic systems become overwhelmed. Please contact us if you have questions or concerns about inventory levels or an existing order's status. UPS has suspended its service guarantee effective March 26, 2020. Please ensure the location of the shipping address you provide will be open, and someone is available to receive UPS shipments. Safety Glasses USA cannot be held responsible for shipments to closed businesses or facilities. A rerouting fee may be charged if UPS is unable to deliver your order.

   Shipping Delays

   The US Postal Service has experienced operational impacts, such as employee availability, as a result of the COVID-19 pandemic, which has caused delays nationwide. Therefore, the USPS is recommending you wait an additional 10-14 days from the expected delivery date, before filing a missing mail search. Please note, USPS international mail deliveries may experience delays due to COVID-19. Please visit this link for a current list of USPS service disruptions by country.

   Return Processing Delays

   To better protect our employees, returned items will be held for a minimum of 48-hours before processing. Please expect delays in returned order processing. We appreciate your patience.

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2. Do you offer Free Shipping?

   We do not currently offer free shipping.

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3. Do I get a tracking number for my order?

   Yes. You will receive a tracking number (UPS) or delivery confirmation number (USPS) via e-mail when your order ships.

   You can always check the current status of your order by visiting the "My Account" page. You'll need to log in to see your current order status and previous order history.

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4. How do I track my order?

   You can track your order or check your current order status by logging into your account and viewing the Order Status page.

   All UPS tracking numbers will automatically provide a link to UPS's tracking page on their website.

   For USPS shipping methods please copy the tracking number and visit their Track & Confirm webpage. You can then paste your tracking number into the provided form to receive delivery/tracking information.

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5. Why am I receiving shopping cart reminder emails after placing an order?

   If you're logged into your store account and added an item to the shopping cart or you're a guest who's added an item to the shopping cart and entered your email and shipping address, you will receive an abandoned shopping cart reminder email (we send a maximum of three reminder emails). This friendly reminder email will contain a link to your shopping cart with the items you added before leaving the checkout page. If you click on this link and successfully complete the checkout process, you will stop receiving shopping cart reminder emails. However, if you return to our site without clicking the link from the reminder email to complete the checkout process you may receive future shopping cart reminder emails.

   You can always unsubscribe from these emails by clicking the unsubscribe link in the footer of the email.

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6. How much does shipping cost?

   All UPS & USPS shipping costs are determined by the weight and destination zip code of the order. We use a combination of "real-time" and flat rate prices for the most accurate and economical shipping cost as possible.

   You can calculate your shipping charges before you check out using the shipping calculator located in your shopping cart. During the order process you will be able to review your shipping charges before you finalize your order.

   Please visit our Shipping Information Page for detailed shipping information and estimated transit times.

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7. Do you ship to Canada?

   Yes, we ship to Canada. Please see our International Sales Policy for more details. Canadian customers can also shop online and choose the appropriate shipping method of their choice.

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8. Do you ship to Military APO or FPO addresses?

   Yes, we ship daily to APO & FPO addresses via USPS Priority Mail.

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9. Military APO/FPO Shipping Notes

   USPS Priority mail is the only method we use to ship to an APO or FPO address. And, although we are happy to ship to our men and women overseas, the US Postal Service will NOT provide delivery confirmation for such packages. It is at the risk of the customer to have a package sent to an APO address. Once it leaves our warehouse, we have no way of proving delivery, nor tracking the package.

   On rare occasions our experience has shown that it could take 4-12 weeks for a package to reach its APO destination. Safety Glasses USA cannot be responsible if the service member or end user has been relocated and the package becomes undeliverable. If a package is returned to us as undeliverable, we will attempt to contact the customer for an updated shipping address. If we receive no response after 3 business days, we will process a return and credit the original source of payment.

   If you are unsure of these terms, may we suggest you have the package sent to a domestic address first for you to have forwarded to the APO or FPO location.

   Please see our Shipping Information Page for additional details.

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10. Do you accept international orders?

    Yes, we do accept international orders. Please see our International Sales Policy for additional details. Please note that if your country is not listed, we cannot accept credit card payment from, nor ship to your country at this time.

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11. Do you charge sales tax?

    We charge sales tax on orders shipping to the following states: Arkansas, Georgia, Illinois, Indiana, Kentucky, Louisiana, Maine, Maryland, Michigan, Minnesota, New Jersey, Nebraska, North Carolina, Ohio, Pennsylvania, Utah, Virginia, West Virginia, and Wisconsin.

    This list may change without notice as state tax laws are updated or introduced.

    Note: If your organization/business is exempt from sales tax, please contact us so we can create a tax exempt account for you.

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12. How do I place a tax-exempt order?

    Please contact us so we can update your Safety Glasses USA account with tax-exempt status. You will need to provide the necessary documentation.

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13. How do I set up a Business or Net-30 account for my company?

    Please contact us to receive a credit application Depending on your business type, various information on your business will need to be collected, including, but not limited to:

    • Name and email of applicant
    • Name and personal information of business owner
    • Business address
    • EIN or Tax ID
    • DUNS number
    • Requested credit limit with supplier
    • Tax-exempt documentation if applicable

    We value your privacy and all information will be securely stored. It will not be shared with 3rd parties under any circumstances.

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14. Why do I need to supply my phone number and email address when placing an order?

    Providing both gives us two methods by which we can attempt to contact you should any problems arise with your order (e.g. backordered product, credit card did not process correctly, etc.). Additionally, you will receive automatic email notifications about your order: the initial order confirmation with order number as well as a notice when your order ships. Lastly, you may receive e-newsletters or notice of specials/sales via email. We do NOT give your private information to anyone. You may also request to not be emailed at any time.

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15. Why can I only add one item at a time to the shopping cart or why do items keep disappearing from the shopping cart?

    This problem is likely due to your internet browser having ACCEPT COOKIES turned off or disabled. This can be caused by having your security settings on high or certain firewall programs will automatically disable "cookies" when they are installed. Please change your browser settings to accept cookies and the shopping cart should work as expected.

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16. Can I use a Visa gift card or bank issued gift card for online purchases?

    Yes. However, we strongly suggest that you register your Visa or other bank issued gift card first. This will ensure your name and billing address matches the gift card when you place your online order. This will help prevent order processing delays or cancellation.

    You can register your gift card by calling the phone number on the back of the card or visiting their website.

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Credit Application & Purchase Order FAQs

1. Can I use a purchase order to place an order?

   Yes. Please contact us to receive an account application. The approval process usually takes 1-2 business day. Once you’re approved you can use purchase orders to place orders online or by phone.

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2. How do I submit a credit application for my company?

   Please contact customer service to obtain an application. Depending on your business type, various information on your business will need to be collected, including, but not limited to:

   • Name and email of applicant
   • Name and personal information of business owner
   • Business address
   • EIN or Tax ID
   • DUNS number
   • Requested credit limit with supplier

   We value your privacy and all information will be securely stored. It will not be shared with 3rd parties under any circumstances.

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3. How long does it take for credit approval?

   For the majority of applications, credit approval is issued in 1-2 business days.

   If further information is required to complete your application, a customer service representative will reach out and help you through any final requirements.

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4. Do you require personal information from the business owner to apply for credit?

   This depends on the type and size of your business. We will contact you if this information is required.

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5. What happens after I fill out a credit application?

   Once your application has been successfully submitted, you will be contacted via email with your account status and credit limit.

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6. What happens if we are turned down for credit?

   If your application is rejected you will not be able to make purchases with a purchase order. However, you may make purchases using a credit card, PayPal, Amazon Pay or Google Pay.

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General FAQs

1. I need prescription safety glasses, can I get them through Safety Glasses USA?

   Safety Glasses USA does not currently own, operate or work with any optical labs.

   We do offer a variety of safety glasses and safety goggles that have prescription inserts available, commonly called Rx Inserts. After purchase, you can take the Rx Insert to a local optician to be filled with your prescription.

   We also sell Rx Ready eyewear which are able to accommodate a limited range of prescription lenses. You can find these by selecting RX Ready under Frame Properties. *All Rx Inserts and RX Ready eyewear have limitations on the strength of the prescription they can accommodate.

   It is recommended that you consult your local optician prior to purchasing to verify that they can craft your desired lenses.

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2. How to Contact Us

   You can contact SafetyGlassesUSA.com® several ways.

   E: Please use our Contact Form

   P: 1-800-870-6189 or 1-269-273-2850

   F: 1-269-273-3244

   
   

   Snail Mail:

   Safety Glasses USA, Inc.

   1501 KDF Drive

   Three Rivers, MI 49093

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3. How do I use Customer Registration and what are the benefits?

   Simple Login:

   Easily access your account by clicking on the “My Account” link in the header of our website. Already have an account? Great, just enter your credentials! Need to sign up? Registering is a one-step process, and you’ll be done in no time.

   
   

   Track Your Order Status:

   We want to help you cut out the guesswork and make order status tracking as easy as possible. Our Customer Portal allows you to see your full online order history and track whether the order is pending fulfillment, awaiting shipment or shipped.

   
   

   Easy Checkout:

   Who has time to fill out their shipping and billing address information every single time they place an order? Our Customer Portal allows you to save your data via our 128 bit secure shopping encryption, making ordering safety gear quicker than ever.

   
   

   Save and Share Your Favorites:

   Whether you have your own personal favorite safety glasses, or you need to regularly order the same styles for new staff hires, our Customer Portal gives you the ability to easily save your favorite products, and even share your favorites with others!

   
   

   Receive Exclusive Offers:

   We care about our customers, and we want to reward loyal customers like you. Customers who register in our Customer Portal will be eligible for exclusive discounts and promotions. Now if that’s not a reason to sign up, we don’t know what is!

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4. What is Prop 65 warning?

   WARNING: This product can expose you to chemicals including Nickel (Metallic) which is known to the State of California to cause cancer, and Bisphenol A (BPA) which is known to the State of California to cause birth defects or other reproductive harm. For more information go to P65Warnings.

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5. Do you have catalogs?

   No, we do not print catalogs of our products. We tried catalogs many years ago, but found that, as often as we add to or change our selection, they became outdated soon after they're printed. Our virtual catalog online, SafetyGlassesUSA.com, allows us to make changes immediately and stay as current as possible.

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6. How can I improve compliance among my employees?

   Although your workplace is not a fashion show, your employees still want something that looks reasonably appealing on them, and is also comfortable. Keep in mind that your employees have faces of different sizes and shapes, especially a crew that includes both men and women. Safety glasses, ear plugs, and work gloves are NOT "one size fits all" items. It may cost a little more to first acquire a better pair, or a better fitting pair, but when your employees like what they're wearing, morale increases, compliance increases (even outside the workplace where half of injuries occur), and because they take better care of them, replacement costs decrease. Most importantly, injuries decrease. In the long run, that saves your company much more money than it costs for the better equipment.

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7. Do you offer free samples?

   At this time, due to the low price of most of our products, SGUSA company policy does not allow for free samples of products. Should you wish to purchase products for the purpose of trial, please first refer to our Return Policy.

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8. Do you offer discounts for members of the military?

   Yes, we currently offer a 10% discount for active duty military, police, fire fighters and EMT's. Please give us a call at 1-800-870-6189 Mon-Fri 8:00 AM-4:30 PM EST for more information.

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